Role overview

Design and implement Copilot Studio agents using best practices for modularity, intent routing, fallback handling, and escalation (to humans or systems).
Develop state-of-the-art prompts that drive use cases to value.
Apply knowledge management principles to ensure content is accessible, relevant, and easy to maintain — including support for media like images and videos.
Build and maintain adaptive card flows for troubleshooting, knowledge lookups, and ticketing — with a focus on accessibility, localisation, and user feedback.
Champion accessibility in everything you build — including keyboard-first navigation, screen reader support, and speech-to-tet/tet-to-speech capabilities.
Integrate agents with 3rd party applications such as ServiceNow enabling seamless, pre-filled ticket creation and status updates.
Collaborate on measurement strategies that go beyond star ratings — helping us capture meaningful feedback and improve continuously.
Contribute to a scalable agent architecture that supports phased rollouts, learning loops, and future growth across ING.
Contribute to validating other employee facing AI capabilities such as Gemini Enterprise

Responsibilities

Eperience with Azure Bot Framework, Dataverse
Eperience leveraging Model Contet Protocol (MCP)
Knowledge of CI/CD pipelines for Power Platform
Background in U writing or conversational design
JavaScript/TypeScript.
You’re a builder — you like to ship things that work and make people’s lives easier.
You’re collaborative — you work well with business stakeholders, such domain eperts and product owners.
You’re pragmatic — you know when to go fast and when to slow down.
You’re a self-starter – you take the initiative and get things done.
You care about the details — especially when it comes to accessibility and user eperience.
A salary tailored to your qualities and eperience
24-27 vacation days depending on contract
Pension scheme
13th month salary
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
8% Holiday payment
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues

Prompt Design Epertise: Eperienced in crafting, refining, and evaluating prompts for GenAI agents, chatbots, or Copilot Studio.
Proven eperience with Microsoft Copilot Studio and Power Platform, including: Power Automate (for backend flows and integrations) & Power Apps (for internal tooling and UI etensions)
Strong knowledge of M365, EntraID and Azure AD and related security principles and controls.
Proficiency in:
Microsoft Graph, YAML, Python, HTML/CSS and/or JSON (for adaptive cards and data handling)
Familiarity with APIs and integration patterns
Understanding of accessibility standards (WCAG) and localisation best practices.
Eperience with other AI Models such as Google Gemini Enterprise
Strong analytical skills

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